These Terms and Conditions constitute a legally binding agreement between you (“the Buyer”) and Shutters Stop (“the Seller”) concerning the access, use, and purchase of goods and/or services provided via the Seller’s website. By placing an order or interacting with the Seller’s platform, the Buyer agrees to be bound by these Terms in full. If you do not agree, you must refrain from using the website or placing an order.
“Buyer” refers to any individual, firm, or company placing an order for goods and/or services with the Seller.
“Seller” refers to Shutters Stop.
“Goods” means custom-made window shutters and related products supplied by the Seller.
2.1 All quotations issued are non-binding and may be withdrawn or amended without prior notice unless confirmed in writing.
2.2 Quotations remain valid for thirty (30) calendar days from the issue date unless stated otherwise in writing.
2.1 All quotations issued are non-binding and may be withdrawn or amended without prior notice unless confirmed in writing.
2.2 Quotations remain valid for thirty (30) calendar days from the issue date unless stated otherwise in writing.
3.1 All prices are quoted in Pounds Sterling (£) and include VAT at the prevailing rate unless stated otherwise.
3.2 A non-refundable deposit of fifty percent (50%) of the order value is required upon confirmation. Orders exceeding £4,000 require a sixty-five percent (65%) deposit.
3.3 The remaining balance must be paid no later than seven (7) calendar days prior to the scheduled installation date.
3.4 Credit card payments will incur a surcharge of two and a half percent (2.5%) of the transaction value.
4.1 Delivery and installation times are estimates; time is not of the essence.
4.2 The Seller shall not be liable for any loss or damage resulting from delayed delivery or installation.
4.3 Goods will be delivered to the address specified in the Buyer’s order unless agreed otherwise in writing.
4.4 Additional charges may apply for redelivery if delivery fails due to the Buyer’s unavailability or inaccurate information.
5.1 Custom-made or made-to-measure Goods are non-cancellable and non-returnable once the order is accepted.
5.2 The Buyer’s cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 are excluded under Regulation 13 due to the bespoke nature of the Goods.
5.3 The Seller reserves the right to cancel any order due to stock unavailability or pricing errors, in which case a full refund will be issued within thirty (30) days.
6.1 The Buyer must inspect the Goods upon delivery and before installation. Any issues must be reported immediately.
6.2 Minor variations in colour, grain, or finish due to natural materials shall not constitute defects.
6.3 A tolerance of ±2 mm (or ±6 mm for MDF products) is considered acceptable.
6.4 No warranty is provided for fading due to sunlight or damage from damp environments.
7.1 The Seller’s liability shall not exceed the total price paid for the Goods.
7.2 The Seller is not liable for indirect, incidental, or consequential losses, including lost profit or property damage.
7.3 Nothing in these terms shall limit liability for death or personal injury due to negligence or for any matter that cannot be lawfully excluded.
8.1 The Seller is not liable for errors due to incorrect measurements provided by the Buyer.
8.2 Installation may require the use of sealants, fillers, or cover strips to address uneven or non-standard surfaces. Such adjustments will follow standard industry practices.
9.1 All content on the Seller’s website—including images, logos, designs, and written material—is the intellectual property of Shutters Stop and may not be copied or distributed without written permission.
10.1 These Terms are governed by the laws of England and Wales.
10.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the English courts.
For any questions or concerns about these Terms and Conditions, please contact us:
3 Redlane close sinfin DE249PR